Refund & Exchange
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at or call us at +91-8860636000 (10:00 AM-8:00 PM, Monday-Saturday).
Smartcraft is not responsible and does not guarantee refund for cases where:
– Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
– Product quality problems caused by improper handling of the product.Our team works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.
– A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
– In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
– Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours.Once processed by Smartcraft, refund takes 5-7 business days to reflect in your account.
– It will not be possible for us to accept any request for product exchanges.
– If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-8860636000 (08:00 hours–20:00 hours, 7 days a week) or send us an e-mail with the photographs of the same at email@example.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Smartcraft, it takes 5-7 business days for the refund amount to reflect in your account.
In Case Of Cancellation By Smartcraft:
– If product cancelled by Smartcraft due to unforseen circumstances or calamities , Full amount will be refund.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
1. Bad weather.
2. Political disruptions.
3. Other unforeseen circumstances.
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest you that place your order at least five to seven days in advance.
We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
Fix Time Deliveries:
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered.
Delivery of Courier Products:
Not with standing anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Smartcraft does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Shiprocket or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.
The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.In the event the delivery is not executed during the attempts, you shall still be charged for the order.
No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Off for protest/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Smartcraft reserves the right to reschedule the delivery to another date